Delivery Information

ServiceTime for DeliveryCostTracking NumberClaim if lost?
Royal Mail Second Class2 – 3 working days£3.95NoYes
Royal Mail First Class1 – 2 working days£4.95NoYes
DPD Express Next Day1 working day£5.95YesYes
Free Delivery2-3 working days£0.00Yes, if sent by DPD.Yes

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

We subsidise all the UK delivery charges, so you actually pay less than what it is costing to dispatch goods.

Goods that are in stock are dispatched within 24 hours, Monday to Friday. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

Cut off for all the above delivery options is 15:00.

We use Royal Mail and DPD courier for our delivery options.

Royal Mail UK:
Goods are sent on your choice of delivery unless the weight is over 2kg then goods are sent via DPD. If you are not in when your parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.

DPD
If you are using this service please provide an email address and mobile number with your order. DPD will contact you by text or email to notify you of a delivery time and date. If this is not convenient for you, you have the option to change it. DPD will attempt delivery 3 times – if they are still unsuccessful after this time the parcel is returned back to us.

We are charged a fee if you do not pick up your parcel or collect your parcel.

Remote Location Delivery Charges
Remote locations in Scotland, Channel Isles, Isle of Man & Isle of Wight tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.

BT postcode – £10.95* two days.
Scottish Highlands – £10.95* two days.
Channel Islands – £10.95* two days.

*Prices are estimates and we will advise of the postage charge. We will require you to pay this before we will send out the goods.

**Redelivery Charges.
If you fail to collect or pick up your parcel and the items are returned back to us we will not send these out again free of charge, Unfortunately, the redelivery charge to dispatch the goods back out is not subsidised and above rates apply.

We do not replace lost parcels free of charge. All parcels which are dispatched via an insured service our team will look after the claim procedure on your behalf.

Uninsured services are not covered for claims.

A claim usually takes about 4 weeks to complete.

Royal Mail Procedure:-
1) We complete a claim form and include proof of posting and copies of commercial invoices to prove the cost of the goods.
2) Royal Mail processes the claim and will contact you to confirm the goods never arrived.
3) The claim is accepted once Royal Mail receives your confirmation.

If you do not make the effort to confirm the parcel is missing, no payout is received from Royal Mail so, in turn, you will not receive a replacement order.

DPD
1) We complete a claim form and include copies of commercial invoices to prove the cost of the goods.
2) The courier processes the claim.
3) DPD only give 14 days from the date of postage to claim for lost parcels.
4) If lost parcels are not reported within 14 days then we are unable to offer a replacement order.

Is Amatory's delivery discreet?

Yes, we only deliver goods using plain packaging. We will never send anything out with details of the contents, clear bags, or anything that will show the contents of what the parcel is.

Where is my order?

You can track your order by following this link: Track my order!

If you are having any issues tracking your parcel or if it is being delivered by Royal mail please follow the correct procedures above to report a missing parcel.

How do I return an item?

We are sorry that you need to return an item. To help you fast track this please click here: Return an item!

You will need to fill out a returns form and click the above link will take you to the correct page to do all of this in one easy place.

My item is faulty!

If you have a faulty item please contact us by phone or live chat where we will be more than happy to assist.

My item won't turn on?

If you are having issues with an item not turning on so, for example, a vibrator that came with batteries, Let’s try some tips to troubleshoot this.

Have you replaced the batteries?
Have you removed the battery protector?
Are the batteries inserted correctly?
Make sure everything is secured correctly.

If any of these above tips do not rectify your issue, contact us by phone or live chat where one of our customer care team will be more than happy to assist.