Refund and Returns

If you need to return any items that are not
broken please use the address to your right.

If your item is broken please contact us and
we will instruct you on what to do next.

LAR Direct Limited
3 Schoolhill Road
Hillside, Portlethen
AB12 4RE

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be returned in original condition & packaging.

3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.

4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

5. The goods must be received back within 30 days from the day you received your order.

6. Lingerie and items of clothing are non-refundable and non-exchangeable.

7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

Returns Form

If you need to return an item that is not faulty please fill out this form and send it along with your order.

Make sure the form is put inside the box.

Returns Form – PDF
Returns Form – Microsoft Excel
Returns Form – Microsoft Word

I have received the incorrect item(s)

Items received that are incorrect must not have the packing opened or tampered, we must be notified as soon as it is convenient and we will advise full instructions for an exchange.

Incorrect products received with security seals or sealed packaging which are opened, cannot then be returned for an exchange as they have been accepted by you.

I have a Faulty item

If you have a faulty item, there is a Freepost address you may use within the first month of purchase, please contact us.

I have sent an item which is not faulty to the Freepost address

The Freepost address is only for the use of returning faulty items from within the UK. When we receive the item back here it will be checked, if the item is not faulty and the Freepost address has been used, then there will be a charge of £3.50 plus vat for the cost of postage.

What to do with discrepancies or damaged items?

Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

Will my faulty item be sent out free of charge?

Yes, all faulty items will be sent back out to you free of charge.

Sending back a faulty item

All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to you.

What is my warranty?

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.

Returned item(s) which are not faulty

Any products that are returned back to us and are not faulty and do not meet the returns policy will be held for 30 days. After 30 days if we have not had a response from you, the item will be destroyed, no refund will be given.

How long will my refund take?

Refunds take up to 10 working days. This is generally a lot quicker. We action the refund straight away and it then depends on your bank on how long they will hold the refund for before releasing it into your account (most reliable banks are instant).